Compliance

Log a refused alcohol sale

Record every alcohol sale you turn away on Refused Sales — the log is your dram-shop / liability defense.

A step-by-step walkthrough with real screenshots · FoolProof POS for alcohol retail

Steps

1. Open Refused Sales from the menu.
2. Pick a Reason: Underage / no valid age, Visibly intoxicated, Over the legal quantity limit, Invalid or expired ID, No ID presented, or Other.
3. Add a note if it helps, for example "looked ~16, ID expired 2023".
4. Click Log refusal.
5. Check Recent refusals: each entry shows the reason, note, time, who logged it, and where it happened.

Good to know

• Entries marked AUTO were logged by the register when an ID scan failed — you don't need to log those again.
• When a driver refuses a delivery at the door, it is logged here too, marked delivery.

1. Log a refusal

Pick the reason, add a short note, and click Log refusal. It takes a few seconds and is kept on file.

123

1. 1Why you refused the sale.
2. 2An optional note.
3. 3Save it to the log.

2. The refusal log

Every refusal lands in Recent refusals. AUTO means the register logged it from a failed ID scan.

12

1. 1Reason, note, time, employee, and channel.
2. 2Logged automatically by a failed ID scan.

Related guides

• How ID checks are recorded
• Licenses, delivery coverage, and your state's rules