Getting started

Get help with any page

Click the ? at the top right for the guide to the page you're on, search the Help Center, or send our team a ticket with Contact support.

A step-by-step walkthrough with real screenshots · FoolProof POS for alcohol retail

Steps

1. Click the ? at the top right of any page to open the guide for that page.
2. To search every guide, open Help Center from the menu (or Help & Guides at the bottom of the menu) and type what you want to do.
3. Still stuck? At the bottom of the Help Center, click Contact support, fill in Subject and Details, pick a Priority, and click Send ticket.
4. Click What's new at the top right to see the latest changes to FoolProof.

Good to know

• Choose Urgent — store is down only when you can't sell; our team sees it first.
• A dot on What's new means there are updates you haven't opened yet.
• If your store has the assistant turned on, an Ask button sits next to What's new — see Ask the assistant.

1. Help for the page you're on

The ? at the top right opens the guide for whatever page you're on. In the Help Center, search every guide by what you want to do.

123

1. 1What's new — the latest changes.
2. 2Open the guide for this page.
3. 3Search every guide.

2. Send our team a ticket

At the bottom of the Help Center, Contact support opens a short form. Say what happened, pick a priority, and send it — a person follows up.

123

1. 1Say what happened and what you expected.
2. 2Pick how urgent it is.
3. 3Send it to our team.

Related guides

• Ask the store assistant
• Let FoolProof support see your screen
• Find your way around FoolProof
• Set your PIN and change your password