Getting started
Let FoolProof support see your screen
When you call us, we can look at your screen with Windows Quick Assist — you start it, read us nothing secret, and can stop it any time.
Steps
- Call or send a ticket to FoolProof support and say you'd like remote help.
- On the store computer, open the Start menu, type Quick Assist and open it.
- Choose Get help.
- Type the 6-character security code our support person reads you.
- Choose to share your screen. Close the Quick Assist window to end it at any time.
Good to know
- Quick Assist comes with Windows 10 and 11 — there is nothing to install. We practice it with you once during setup.
- It only works while someone at the store has it open. FoolProof never installs software that lets us in without you.
- In an emergency (for example the register is down), FoolProof support may also sign in to your store directly for a limited time. While that happens, every screen shows a banner with who is helping, why, and until when, and everything they do is listed under Admin → Activity as FoolProof support.